Use Facebook to target Boomers, seniors

thought

Surprisingly, maintaining a Facebook Page may now be even more important for organizations targeting Boomers compared to those reaching youth.

Social media trends strongly suggest that big platforms like Facebook and Twitter are being abandoned by folks under age 35.

I recommend an excellent study by Assistant Professor of Digital Communication and Social Media at Cabrini College in Pennsylvania. (And thanks to a colleague for passing the info on to me.) In her short essay, she mentions that Time magazine recently reported over 11 million kids have left Facebook since 2011.

Duncan says, “Many younger people are logging into Facebook simply to see what others are posting, rather than creating content of their own. Their photos, updates, likes and dislikes are increasingly shared only in closed gardens like group chat and Snapchat.”

One reason young folks are leaving big platforms? Such social media sites have  gone mainstream. (For example, kids don’t necessarily wish to share their Friday night activities with mom, aunts and grandma!) Almost half of those over 65 who use the Internet now have a Facebook account according to a recent Pew study. In other words: Facebook stopped being cool a long while ago.

When a business wants to target Boomers and older consumers, the online strategy and content need to be driven by a content writer who understands this cohort and hangs out on social media like they do.

Do junior staff outperform on social media?

old computerIf you wish, call this post Confessions of an Older Communications Consultant.

Often, organizations hire young staffers to fill social media jobs.

Is this an example of ageism in the workforce?

I used to think so.

After reviewing media consumption logs maintained by a Canadian university class recently, I gained a different perspective.

The average student self-reported six and a half hours of media consumption in a typical 24-hour period. This included three hours on social media platforms such as Facebook, Twitter, YouTube  and Instagram.

Apparently, for many young people, social media is in their DNA; it’s a lifestyle.

Employees with family responsibilities, jobs, commutes, community commitments, and after-hour Inbox overload can’t spend hours a day, every day, on social media.  Moreover, would they have any desire to do so? (And, here is my confession: I certainly do not have the desire to do so.)

Does it take 180 minutes daily to become truly social media savvy? Probably not. Can older individuals successfully invest significant professional time into social media? Understand how it interacts with other tools in the communication toolbox and can help to build customer loyalty, brand and bottom lines? Absolutely.

But, to be fair, a young employee who routinely invests 180 minutes each day into social media will likely be highly qualified to accept social media responsibilities, and, more importantly, love the job.

One footnote: When a business wants to target Boomers and older consumers, the online strategy and content should likely to be driven by a content writer who understands this cohort. A person who engages in new media consumption and “hangs out” on Facebook like other middle-aged consumers.  After all, almost half of those over 65 who use the Internet now have a Facebook account according to a recent Pew study.

 

Why Pope Francis should stop Tweeting this Christmas

Pope frances

Christmas is around the corner so this is as good a time as any to urge Pope Francis to close down his Twitter account.

Pope Francis has been praised for engaging his followers on social media. His Twitter account has gained 8.15M English language followers since early 2012. The Holy See “follows” nobody (makes sense, I suppose); his eight ‘followers’ are duplicate Twitter feeds in different languages such as Arabic, Polish, Spanish and German with a combined following of an additional 12M.

It sounds revolutionary. The most ordinary individuals can now get access to personal, inspirational messages from the most prominent Christian in the world at any time, at any place.

For example, during the Paris attacks last month, the Holy See tweeted, “I’m deeply saddened by the terrorist attacks in Paris. Please join me in prayer for the victims and their families #PrayersforParis.” The Tweet was liked 65K times and re-tweeted 40K times.

This is what celebrity Katy Perry told the world: “Guys, it’s time to #PrayforParis right now.” She outperformed the Holy Father. Her 79M followers re-tweeted the message 49K times and 63K liked it.

And that’s the rub. Although @pontifex may make the Pope seem  accessible, he is more likely diluting his personal brand.

Just imagine scrolling through an average Twitter feed:

  • Justin Bieber: @whoisvers Why is this Justin Bieber album so fucking amazing
  • Eminem: I’m ready for war, got machetes and swords… #ShadyWars
  • CNN: Dashing through the snow In a one horse open sleigh O’er the Capitol Hill fields we go http://cnn.it/1maAE1o
  • Pope Francis: One goal for each day: to convey the tenderness of Christ to those who are most in need.

Really?

Accessibility is good, but not at the expense of erasing important differences in status, authority and influence. No matter what one may think about the Catholic Church or the Pope, he is not on equal footing with celebrities and 24-hour TV channels. At least I don’t hope so. This Christmas, let’s stop pretending.

Selfies smart PR strategy for campaigning politicians

Selfietripper

Illustration by Paul Faassen first published in Vrij Nederland, 11July 2015

At a recent campaign event, Justin Trudeau was giving lots of kids the opportunity to take a selfie with him. Smart move by our Liberal Leader.

If nothing else, he validated the parents’ decision to drag their children out to a political event early in the morning. And, these kids may well boost voter turn-out among youth in the near future.

At times, it must be painful for our national party leaders to suffer through endless selfie assaults by the party faithful.

But it’s also a great PR strategy.

The selfie has become a mandatory tool to illustrate our success in life, says Dutch writer Els Quaegebeur, in her recent article in the weekly news magazine Vrij Nederland. She adds, when we send these pictures we no longer need to explain our success, we demonstrate it.

(Are these images are our new postcards? Forget putting a piece of cardboard on the fridge. We can now Tweet, post, share, email, text, and Snapchat the evidence of our latest adventures.)

Once posted on social media, our selfies are the new show ‘n’ tell: Look, I met a famous Canadian! Hey, I met Trudeau (or fill in ____ for your favorite politician).”

In the process, these innocent pictures turn into powerful brand building tools for political leaders. The selfies we share on social media turn into thousands of public endorsements. “Me and my smiling MP”; last time I checked, that’s free, positive PR and leverages the exhausting, costly campaign events politicians must attend across the country to get (re)elected.

Go ahead then, do your share to build the brand of your favorite politician – try to grab a selfie at the next rally you attend, enjoy the moment, and hit the social media circuit.

T

Social media’s selfies become legacy media’s sustenance

Wai Young, MPThis July 14 was an exceptionally heavy news day. The historic nuclear deal with Tehran, the Pan Am games, and the first photos of Pluto competed for airtime.

Yet, an obscure fur trader in St. John’s, NFL, and Conservative backbencher Wai Young in Vancouver made the editorial lineup on CBC’s The National.

Why?

Blame the “celebrity factor” for our furrier’s moment of fame. Bernie Halloran is a smart business man. One of Rod Stewart’s entourage asked him to rent some of his fur coats for the women about to accompany the singer on an outdoor stage in chilly St. John’s. Instead, Halloran offered to loan the outfits at no cost. Pure PR instinct, I suggest. The decision earned the merchandiser a selfie with the celebrity wearing a sealskin coat. Of course, the savvy Halloran posted the shot on his Twitter feed. Next, anti-fur activists responded by lambasting Stewart for wearing seal fur. In this case, all publicity is good publicity. “It’s the middle of July, people are talking about fur. It’s pretty cool,” concluded Halloran in an interview with CBC’s Ian Hanomansing.

Let’s blame the complete absurdity of our MP Young’s comments about the Air India disaster for her spot on The National. She delivered her talk at a relatively small church at the fringes of main stream Canadian Christendom. The pastor shared his selfie with the MP with his very modest number of Twitter followers. Next, the MP’s comments spread into the wider, secular world.

First, no matter who you are and where you are, watch those selfies.

And, of course, the two stories  demonstrate once again the fascinating interdependence of legacy media outlets and social media even on a day when history is made in outer space and right here on earth.

Selfie-Seekers test politicians’ patience

Selfie

“Who wants their babies kissed or their yard signs autographed anymore? This is the Selfie Election. And if you are running for president, you have no choice but to submit,” write Jeremy W. Peters and Ashley Parker in the New York Times.

Thanks to one of my readers for sharing this interesting NY Times story.

Photo by Dominick Reuter/Reuters

Why Trudeau’s pics help cement relationships with young voters

TrudeauGlobe and Mail’s Daniel Leblanc recently asked photo editor Michael Davis to evaluate pics distributed by  PM Stephen Harper, and party leaders Justin Trudeau and Thomas Mulcair.  His feature A Snapshot of How Federal Leaders Frame their Image deserves a second look now Canada Day officially kicked off the political BBQ season.

In evaluating the politicians’ images, Davis declares Liberal Leader Justin Trudeau the winner when it comes to building a positive brand image with his official pics. (Remarkably, Mr. Davis sifted through an estimated one million pictures while working as the lead photo editor in the George W. Bush White House. He can’t be accused of political bias).

Mr. Trudeau “is willing to be openly perceived as he is, not as he is crafted,” observes Mr. Davis. He adds, “It suggests he is much more open to being photographed. As a consequence, he comes across as a much more sincere, caring candidate and human.”

And, I suggest, this is yet another reason why Mr. Trudeau seems to appeal to younger voters. They have been surrounded by an unprecedented stream of social media images since their early teens.  Younger voters can spot a fake pic from a mile distance. Photo ops of smiling men in dark suits holding babies? The Snapchat, Instagram and Flickr crowd won’t buy the message.

Should you trust PM Harper’s Twitter account?

Harper TweetIs Conservative Leader Stephen Harper  still trying to suggest he is personally managing his Twitter account? And is it appropriate for @pmharper to stuff our news feed with Conservative propaganda during an election campaign?

Justin Trudeau’s Twitter account clearly states it is run by the Liberal Leader himself and campaign staff. Thomas Mulcair is rather blunt about the matter: “Account run by .”  Green Party’s Elizabeth May explains her Tweets are her own “unless signed by Hill Staff.”

I wrote about Mr. Harper’s Twitter feed earlier this year, asking a few simple questions: Where was Prime Minister Stephen Harper on June 10th?

And what was he doing, exactly?

Apparently, he was getting briefed on Black Sea Operations. He let his 815K followers know about it on Twitter.

First, does the Prime Minister really want us to believe that he is personally Tweeting while being briefed on military matters? Let’s just say: I hope not.

Indeed, let’s assume a PR staffer can post on behalf of our Prime Minister — using his picture and official Twitter handle.

This seems to raise some security questions. First, how many staffers have access to the PM’s account? Second, is the PM really aware of the content being posted on his behalf almost constantly? How long would it take him (or staff) to learn about a fraudulent post?

Are Canadians asked to trust this information distributed by Mr. Harper?

Or are we collectively asked to accept that Mr. Harper’s Twitter account is just a PR ploy? I suggest our trust in all information distributed by our Prime Minister may be undermined when it’s entirely obvious he isn’t personally sending this information to us.

Likewise the credibility of corporation, non-profit or professional services firm may be undermined by its Twitter account.

Often, organizations delegate the production of social media content to communication departments. Indeed, senior leaders have more urgent matters to attend to most of the time. A major law firm recently sent the following Tweets to its followers: “Just received a package from one of our favs, @CLEBC!” Or what about this one: “Appreciate my job/colleagues more & more now!” Another firm wants its followers to know one of its lawyers is interviewed by several media outlets. Are these organizations expecting their clients to care about these trivial matters?

Twitter can be used to help an organization share relevant news instantly and build brand. However, the platform’s instant, quirky nature and the inability to pull back information can likely harm an organization’s reputation more quickly than other media platforms. Moreover, organizations who delegate the production of social media content on behalf of their senior staff may need to review how this could impact credibility.

So, what were you doing on June 15th? Reading your Twitter news feed?

Fretting about vote splitting in this 3-way race? Worry about boosting voter turnout instead

Green Party’s Elizabeth May continues to urge voters to stop fretting about vote splitting and instead start a “buddy system” (a.k.a “refer-a-friend” strategy).

Bravo! If every voter in the last federal election recruits one other person to vote in the next federal election, Harper’s Conservatives will be toast this fall, argues May.

Fair enough. Why not try a grassroots campaign? Why not drag our kids, their friends and young colleagues into the voting booth?

The refer-a-friend strategy may indeed boost voter turnout. However, I fear my generation has probably squandered our credibility when it comes to promoting democracy among youth.

Take Michael Ignatieff. In his latest book, the former Liberal Leader provides his insights into political life. In Fire and Ashes he outlines his own political trials and tribulations with significant writing skill. The book is conveniently subtitled Success and Failure in Politics (Random House Canada, 2013).

Ignatieff explains his relationship with the media. “Obviously, a straight answer to a straight question is a good idea, and when citizens put a question to you, such candour becomes an obligation. They elect you after all. The rules are different with the press. … You try never to lie, but you don’t have to answer the question you’re asked, only the question you want to answer.”

I’m into PR. I think I understand spin. Actually, I’ll admit I enjoy spin. Also, I don’t want to underestimate the unrelenting pressures our politicians experience every day with a news cycle on social media steroids. We demand from our politicians instant responses and offer little forgiveness.

Nevertheless, it seems disturbing that a respected intellectual such as Ignatieff, a former journalist himself, feels politicians don’t have to answer questions from the media if not convenient.

“You try never to lie,” says a man who aspired to lead Canada. May this be one of the primary reasons younger voters often feel politicians can’t be trusted and don’t have anything to offer?

Can a refer-a-friend strategy get voters to the polls when our political leaders openly admit that it’s OK to avoid answering valid questions from the media (say, about the current refugee and migrant crisis unfolding in Europe?).

Ironically, social media platforms, even though they may threaten the long-term survival of mainstream media, may yet save our democracy by forcing politicians to try brutal honesty or burn (like toast).

Ignatieff says it well when he observes outsiders like Barack Obama can win elections by mobilizing youth by using the power of social media to draw them into a political campaign.

Buddy system sounds so baby boomer, Ms. May. Let’s share, re-tweet, re-post, recycle and re-purpose a very neutral message: Dude, go vote, now!